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The Viking Chats

Kristjan Byfield

Welcome aboard The Viking Chats- the podcast where property, tech, and business collide in candid, no-fluff conversations. Hosted by Kristjan Byfield- lettings veteran, proptech pioneer, and co-founder of Base Property Specialists and The Depositary- this show dives deep into the real-world challenges and bold innovations shaping the future of the housing sector and beyond.

 

Each episode, Kristjan drops anchor with industry leaders, disruptors, and entrepreneurs to unpack the messy, inspiring, and often chaotic reality of running a modern business in a rapidly evolving landscape. Expect sharp insights, honest stories, and the occasional Viking metaphor- all served with Kristjan’s trademark wit and big-hearted honesty.

 

Whether you’re in lettings, launching a startup, or just love a good story about navigating change—this podcast is your compass in the storm.

Episode

This episode of The Viking Chats is a little different. It’s part of Podcasthon – a global movement bringing podcasts together from across the world to shine a spotlight on charities and the incredible work they do.

 

And for this special episode, I’m joined by Megan Eighteen, President of ARLA Propertymark and trustee of what might just be the property industry’s best-kept secret: The Propertymark Trust.

 

If you work in estate agency or lettings in the UK, chances are you’ve heard of Propertymark – the membership body helping raise standards, education and professionalism across the sector.

 

But what many people don’t know about is the charity quietly working behind the scenes supporting people in our industry when life takes an unexpected turn.

 

The Propertymark Trust exists to do two simple but powerful things:

support education and provide hardship grants.

On the education side, the Trust helps people access the qualifications they need to build careers in property – offering grants that can cover anything from a quarter of the cost to the full amount. It’s about making sure talent and ambition aren’t held back by financial barriers.

 

But it’s the hardship work that really shows the heart of the charity.

 

Because sometimes life throws things at people that no one could possibly plan for.

 

Through the Trust, support has been given for things like:

 

▪ Covering funeral costs after sudden bereavement

▪ Supporting families who lose loved ones unexpectedly

▪ Paying wages for people undergoing cancer treatment

▪ Funding specialist equipment for those who lose their sight

▪ Helping people rebuild their lives after domestic violence

▪ Installing accessibility adaptations after serious illness or injury

 

In short – when someone in the property industry finds themselves facing the hardest moments of their life, the Trust steps in with practical help and human support.

 

And crucially, it does so quickly.

 

Because hardship doesn’t wait six weeks for a committee meeting.

 

During our conversation Megan explains how the Trust works, how applications are handled by a small team of industry volunteers, and why confidentiality and compassion sit at the centre of everything they do.

 

We also talk about the wider role Propertymark plays in professionalising the sector, Megan’s own journey into property (one of the rare people who actually planned to join the industry!), and why supporting the next generation of agents matters more than ever.

Finally, we touch on the extraordinary fundraising efforts currently happening across the industry — including Sarka Wilde’s recent attempt to summit Aconcagua, the highest mountain in the Americas, in aid of the Trust.

 

While the climb itself didn’t go to plan and Sarka had to be medically evacuated before the final ascent, she is thankfully safe back in the UK – and the awareness and funds raised for the Trust have already made a huge difference.

 

This episode is about something bigger than property.

 

It’s about community.

 

It’s about compassion.

 

And it’s about an industry looking after its own.

 

If you work in property and didn’t know this charity existed – you do now.

 

And chances are, one day someone in our industry will need it.

 

🎧 Tune in now to hear the full conversation.

The charity and its cause

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Propertymark Trust

The Propertymark Trust was originally a benevolent fund, founded to support members who had fallen on hard times. In order to be able to serve the ever-growing Propertymark membership the benevolent fund and its trustees applied for charitable status to allow gift aid to be claimed on charitable donations, bequests to be free from inheritance tax and for dormant or orphaned funds to be received from members in accordance with Propertymark rules. After lengthy negotiations with the Charity Commissioners charitable status was finally achieved in 2015. Since then, the Propertymark Trust has been able to grow and widen its remit and support to members in a variety of ways. The Trust remains true to its founding principles, providing support to members who have fallen on hard times, but is now able to be more specific in the help it provides.